FAQ
General
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How can I contact customer service?
You can reach our friendly customer service team via email at info@thenaturalbambino.co.uk or by filling in our contact form here. We aim to respond to your query within 24 hours and are always happy to assist you with any questions or concerns.
Where are you located?
We are a small family-run business nestled in the Suffolk countryside
How can I stay updated on new products and promotions?
Sign up to our newsletter to receive the latest updates directly in your inbox. You can also follow us on social media, we regularly post updates about new products, upcoming sales, and exclusive online deals.
Do you have a physical store?
No, we do not have a physical store. We operate exclusively online to bring you the best selection of products with the convenience of shopping from anywhere.
Orders and Shipping
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How soon will I receive my order?
Processing times can vary, but we strive to process orders within 1-2 days. During high-demand periods or sales events, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.
For more specific delivery estimates based on your chosen shipping method, please refer to the shipping information provided at checkout or contact our customer service team through our Contact Us page
Do you ship internationally?
Unfortunately we currently do not ship internationally. At this time, we only offer shipping within the United Kingdom.
Do you offer free delivery?
Yes, we offer free standard delivery on orders over £50 or free express delivery on orders over £100.
Can I change or cancel my order after it has been placed?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request. However, if your order has already been processed and shipped, it may not be possible to cancel it.
Returns and refunds
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What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can read more about our refund and return policy here
How do I initiate a return?
To start a return, you can contact our customer service team at info@thenaturalbambino.co.uk
What should I do if I receive a damaged or incorrect item?
Please inspect your order upon receipt and contact our custom service team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
product information
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Where are your products made?
We work with two trusted and ethical suppliers based in Henan, China.
What materials are your products made from?
Our products are made from a variety of materials, each chosen for its quality, durability, and suitability. We mainly use organic cotton and bamboo
Do you offer gift-wrapping services?
No, we do not currently offer gift-wrapping services. We apologize for any inconvenience this may cause. However, we are continuously looking at ways to enhance our services and appreciate your understanding. If you have any further questions or need assistance, please feel free to contact our customer service team.